Asked by: Moslim Brinkerasked in category: General Last Updated: 15th January, 2020
What is difference between task and incident?
Then, what is difference between request and incident?
ITIL definitions: Incident: An unplanned interruption to an IT Service or reduction in the quality of an IT service. Service Request: A formal request from a user for something to be provided – for example, a request for information or advice; to reset a password; or to install a workstation for a new user.
Furthermore, what is incident task ServiceNow? ServiceNow Incident: Create an Incident Task. Incident tasks can be used by an incident owner to communicate with and request work from other ServiceNow Assignment Groups.
Consequently, what is an incident ticket?
When an incident occurs, a user submits a “ticket.” The service desk works the ticket according to workflows the organization has set up. Simply put, the incident is the event, and the ticket is the documentation of the event.
What is the difference between a Ctask and task?
Catalog task is extended from task. Task is a base table with many common fields used by incident, problem, change, and so on. Catalog task is an extension which means you get fields like state, assignment_group, etc. for free and it also have a few fields of its own specific to catalog task management.