Asked by: Bernard
asked in category: General Last Updated: 4th April, 2020

How do you deal with difficult customers interview question?

How to answer the dealing with a difficult customerinterview question.
  1. I listened carefully to what the customer had tosay.
  2. I apologised and empathised with their situation.
  3. I confirmed my understanding of their concern.
  4. I took responsibility to resolve the issue.
  5. I offered a solution (plus alternatives if possible).

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Consequently, how do you handle difficult customers interview answer?

Dealing with them professionally

  1. Get control of yourself: Never argue with customers when theyare angry, displeased or complaining.
  2. Listen and let the customer vent: Tune in to the customer;don't look for the nearest exit.
  3. Show the customer you care: Show concern for the customer'sfeelings.

Subsequently, question is, how would you handle a difficult or aggressive customer? 5 Simple Tips on What to do if you are Confronted by anAggressive Customer

  1. Keep calm and carry on.
  2. Control your body language.
  3. Be aware of personal space.
  4. Listen carefully to what the person has to say.
  5. Ask constructive questions to try and resolve thesituation.
  6. If all else fails.

Hereof, how do you deal with conflict with a customer?

12 Conflict Resolution Tips for Excellent CustomerService

  1. Allow customers to talk. Allow angry customers to talk andexpress their feelings until they release their frustration andcalm down.
  2. Show you care. Use empathy statements to show you understandthe customer's feelings or frustrations.
  3. Use the correct tone.
  4. Be neutral.
  5. Don't react.
  6. Focus.

Why should we hire you for this position?

You can do the work and deliverexceptional results. You will fit in beautifully and be agreat addition to the team. You possess a combination ofskills and experience that make you stand out from thecrowd. Hiring you will make him look smart and make his lifeeasier.

30 Related Question Answers Found

What are some communication problems customers complain about?

Here are 10 most common reasons why our customerscomplain. Not Keeping Promises. If you give a promise ensure you keepit. Poor Customer Service. Transferring From One CSR to Another. Rude Staff. No Omni-channel Customer Service. Not Listening to Customers. Hidden Information and Costs. Low Quality of Products or Services.

How do you handle difficult situations?

7 Steps To Accept Tough Situations In Life Acknowledge the Situation. Sometimes people try to stay indenial when they face a tough situation. Develop a Plan. Brainstorm potential ways to deal with thesituation. Seek Help When Necessary. Change What You Can. Identify What You Can't Change. Develop Coping Skills to Deal with Your Feelings. Focus on What You Can Gain.

How would you handle a difficult customer on the phone?

10 Steps to Handle a Tough Customer on the Phone Listen. Provide validation to the caller. Don't react emotionally. Train yourself to be pleasant. Find the root of the problem. Offer multiple solutions. Avoid putting a caller back on hold. Be honest, avoid vague terms, and don't make promises you can'tkeep.

How would you describe your customer service skills?

16 Customer Service Skills that Every EmployeeNeeds Patience. If you don't see this near the top of a customerservice skills list, you should stop reading. Attentiveness. Clear communication skills. Knowledge of the Product. Ability to use positive language. Acting skills. Time management skills. Ability to 'read' customers.

How do you deal with an angry customer interview question?

7 Steps For Dealing With Angry Customers Remain calm. When a customer starts yelling or being otherwiserude, there is nothing to be gained by responding in a similarmanner. Don't take it personally. Use your best listening skills. Actively sympathize. Apologize gracefully. Find a solution. Take a few minutes on your own.

What are your weaknesses?

“What are your greatest weaknesses?”example answers Example weakness 1: Self-critical. Example weakness 2: Lacking confidence. Example weakness 3: Difficulty asking questions. Example weakness 4: Lacking experience. Example weakness 5: Procrastination. Example weakness 6: Perfectionism.

What is a difficult customer?

customers who are not clear about their need andhard to communicate are the difficult customers. Upvote (1)Answer added by Divyesh Patel, Specialist Clerk- Service Liaison-Revenue , City Of Cape Town. A difficult customer in my mindis a person who tries to provoke you to react in an uncontrollablemanner.

How do you handle unhappy customers and refunds?

How to Deal with Unhappy Customers Handle it quickly. The worst thing you can ever do as abusiness owner is let unhappy customers wait around while you getback with them. Make like a detective. 3. Make sure your return policy is up to snuff. Bend the rules. Follow up with the customer promptly.

What is exceptional customer service to you?

Exceptional customer service means thatyou go above and beyond what the member expects, youtake that extra step to make them feel that you understandwhat they are going through and you want this to be the bestexperience they have ever had.

How do you resolve a complaint?

7 Steps for Resolving Customer Complaints Listen Intently: Listen to the customer, and do not interruptthem. Thank Them: Thank the customer for bringing the problem to yourattention. Apologize: Sincerely convey to the customer your apology forthe way the situation has made them feel.

How do you handle an angry customer examples?

You are the initial point of contact with the angrycustomer and they are expressing their concerns about the companyand not about you as an individual. Try not to take it personally. Reassure the Customer. Show Empathy. Keep it Factual. Add Personality. Offer Solutions. Let the Customer Vent. Take Suggestions to Management.

How do you deal with difficult coworkers?

However, there are some ways you can get along or defusethe situation to make life easier on the job. Difficult Coworkers. Discuss the Problem. Talk to a Friend. Use Humor to Defuse a Situation. Have an Exit Strategy. Keep Your Co-Worker Problem Private. Be Bigger Than Your Co-Worker. A Friend Can't Be an Enemy.

How do you calm down a rude customer?

Strategies for Handling Rude Customers Stay Calm, Don't React. The first thing to do is to remain calmand not respond in kind. Don't Take It Personally. Chances are, your customer is angryabout a bad product or service and you are just the unfortunatetarget for her frustration. Listen and, If Appropriate, Apologize.
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